1) Why will the video not load? 

This could be due to a number of reasons. Make sure you are not on any other websites that require a high amount of bandwidth to load. This includes playing other videos in the background at the same time.

If you do not have anything else open, then you should check your internet speed. You can do this at www.speedtest.net. If you have a connection speed of less than 1mbps, then we suggest selecting the lowest quality available on the video player.

If the problem persists, it would be worth shutting down your computer and restarting.


2) Why can I not hear anything? 

Most videos will start with their video muted so make sure you turn the volume up on the player. This can normally be done on the menu bar which appears if you hover your mouse over the video.


3) Why is the quality really bad? 

This could be a number of reasons:


4) The quality keeps changing from HD to pixelated. How can I stop this? 

This is because your video quality is set on automatic. This means that the video is playing with what internet speed you have available per second. To stop this, you can hover your mouse over the video and when the menu pops up at the bottom, find quality and set it to high, medium or low depending on your internet quality.

To check your quality, please head to www.speedtest.net. If your download speed is less than 1mbps, then we recommend you select the lowest quality available.


5) How do I put the video to full screen? 

When you hover your mouse over your video player, a menu bar will pop up. One option will be to make the video full screen. Click that button and your player should go full screen. If it does not, then you should close the tab on your browser and re-open.


6) Why is the quality on my phone better than my computer screen? 

The video quality will look better on your phone because it’s a much smaller screen. This means the broadcast is filling out less pixels which helps it look crisper. The quality of the two videos are the same.


7) How can I watch this video in HD? 

Check that you have enough internet connection. To do this, you should go to www.speedtest.net and, if your download is higher than 4mbps, then you should be good to go.

Go back to the video player and hover your mouse over it until you see the menu bar pop up at the bottom. Go to the quality tab and select the highest setting after ‘auto’.


8) Can I watch other videos at the same time? 

It would depend on your internet connection but we would recommend that you do not do this.


9) My video keeps buffering. How can I stop this? 

There are a few things you can do:


10) I cannot participate in the Sli.do activities?


11) Accessing the site

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